Health and Social Care

Our healthcare consultants’ approach to designing services is about:

• Being clinician and patient-led
• Connecting top-level strategy and planning with on-the ground service improvement
• Leveraging learnings from the best health systems and technology globally

Our two common strands of work in this space are: 

Strategy development

Aligning clinicians, managers and patients around the future of care. What does their health system need to look like in 10 years’ time? How will system-working need to reshaped services? What technology will be needed to transform care? We use our proprietary toolset to ensure your strategy can leave PowerPoint behind and activate people across your organisation to pull in a common direction.

Service design

Using patient-pathway mapping and patient experience design to develop a clear picture of the future state of care, engage staff and patients, and envision technological needs. Our simple but comprehensive process ensures that future-state patient pathways, once designed, provide a blueprint for transformation and a clear, prioritised digital roadmap.

Healthcare has a history of siloed transformation and innovation – pockets of brilliance, but solutions are rarely implemented in a way which ensures they scale across a system. For major change programs to have impact, they need dynamic management support. Change should be clinically led, but clinicians rarely have the capacity to do the ‘doing’ themselves. Our healthcare consultancy team can support you to practically drive transformation that is adaptable, sustainable and ready for innovation. Some of the ways we help with this are: 

Acting as a Transformation Management Office (TMO) to drive large-scale transformation.

We have extensive experience supporting experience designing and running TMO units which ensure what executives want to be delivered, is being delivered.  So, our healthcare consultancy team can help you bridge the gap between executive level strategy and front-line delivery.

This includes: 

• Creating system outcome dashboards (measures)
• Designing the transformation agenda (portfolios, programmes, projects) which will ‘move the dial’ on your defined measures
• Setting the programme management approach for an organisation, and training staff in it while ‘parachuting’ into projects which need urgent support
• Transitioning the TMO to be internally led and upskilling staff, so you do not need us long term

Providing ‘force-multiplying’, boots-on the ground support 

Providing delivery support which gets alongside clinicians to make change happen, bringing a program plan to life, gathering stakeholders, running high-impact workshops, tracking and delivering actions. From support to build an emergency field hospital, national mortuary capacity planning and AI systems implementation, our healthcare consultants know the magic of providing a highly capable capacity boost at pace to urgent programmes.

Developing your internal transformation capability to drive lasting and sustainable change 

The best use of healthcare consultancy is short term in order to provide your internal teams with the outputs and skills needed to take work forward. In all our work, we commit to building internal capability and capacity, providing our tools and ensuring the work will continue after we leave. We leave you with a sustainable, internally led capability.

For both major national programmes and whole organisation, our healthcare consultants use our award-winning organisation design framework, the Metro Map, which helps you to consider the whole picture.

This approach focuses on the link between strategy and activity before even considering role design – helping you create a design that delivers your objectives and value for your customer and your organisation.

Learn more about how we design healthy organisations here.

here. 

A strategic workforce plan is a structured way to identify the critical skills needed to ensure an organisation has the right capabilities in the right roles, in the right numbers at the right time to deliver their strategy. 

At Q5, we can help you develop a strategic workforce plan that analyses and forecasts the talent and roles that your organisation needs to deliver current and future strategic goals and objectives. It enables you to identify the key capabilities you need to deliver your business strategy and define what this means in terms of recruitment, development, talent and performance management priorities. ​​ 

When implemented well, a strategic workforce plan enables businesses and organisations to operate at a more strategic and future focused level – being able to leverage talent more effectively to work in a more robust and agile way and put capability in place proactively, rather than being forced to respond reactively. 

Learn more about how we support organisations with their talent and future workforce here. 

Healthcare is changing and we believe that different kinds of leadership to the traditional models will be needed to lead the health systems of the future. Our approach to developing system leaders is different with every organisation we work with, as we always work with them to diagnose their challenges and aims, and design a bespoke programme before implementing. Some of the common features include: 

• Creating highly networked cohorts of leaders from across a health system through immersive experiences 
• Inspiring candidates with access to world leading voices in healthcare 
• Understanding capabilities needed for future leaders and assessing gaps  
• Delivering tailored development programmes and immersive learning experiences 
• Connecting leaders across healthcare as part of a global network 

Our team can support with leadership development, global healthcare network building and strategic workforce planning. Our approach, tested with organisations around the world, provides candidates with an unforgettable experience, critical leadership skills and exposure to global thought leadership in health system development.  

We can help you to understand the capabilities needed for future leaders and assess gaps, deliver tailored development programmes and immersive learning experiences, connect leaders across healthcare as part of a global network, and develop longer term strategies for your workforce. 

Through delivering face-to-face and virtual programmes and workshops, we help leaders at all levels to become more self-aware and help them to identify and implement useful changes in their behaviour that will help bring better outcomes for them and their people. We always seek to understand the context and challenge for your leaders, so that our programmes are targeted on the impact you require. Learn more about how we support leadership development here.