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Organisation Design

We design healthy organisations that deliver on your purpose and ambitions.

What is Organisation Design?

Organisation Design helps you set up your organisation, so it can deliver on your strategy and create sustainable value, for you and your customers.  

Our approach comprises co-creation, facilitating and coaching leadership to design your organisation. We work alongside you to help you design your organisation for optimal health. Of course, we provide expert advice too.  

We are holistic business designers. We understand that a few critical design elements can lead to thriving systems. This can only come from a deep understanding of your teams, culture, business model and customers. 

Designing healthy organisations

To be healthy, your organisation requires purposeful and thoughtful design. There is more to an operating model than the science and the numbers. It must reflect what’s right for your organisation’s culture, style and ways of working.  

We pride ourselves on combining our understanding of processes, structures, and hierarchies with our knowledge of how people fit into them. We work alongside you to co-create organisational designs. We make the most of your leaders’ insights. Critically, we give you ownership of the outcome, so that it endures long after we have left. 

Restructuring Teams

As an organisation grows and changes, boundaries between teams can become blurred. Extra roles are added, and accountability can get jumbled and confused. Organisation structure can become centred around key individuals and their experiences, often with dispersed pockets of knowledge and expertise. Leaders may decide that a restructure is needed. But how do you ensure you optimise the interactions across the organisation and deliver on what your customers want?  

Our award-winning organisation design framework helps you to consider the whole picture. It focuses on the link to strategy and activity before even considering role design – helping you to create a design that delivers. 

Testimonials

What our clients say about us

“Q5 are the essential yet pleasant grit in the oyster. They really helped us get traction much faster than would have been otherwise possible through excellent process, in depth experience, and understanding of complex environments.”


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Case studies

Discover how we’ve helped our clients

Further expertise

How can we help you?

At Q5, we know that a customer-centric organisation does not just happen by accident; it requires changing governance and decision-making, behaviours and ways of working, roles and accountabilities, as well as performance measures.

In other words, we take a whole system approach, working collaboratively with our clients, to design the future customer-focused organisation.

We approach design through the customers’ eyes – mapping the customer journey to identify the moments that matter and the current pain points. This ensures that we design deliberately in service to the customer, noting this applies into internal teams as well. 

 

 

At Q5, we know that a customer-centric organisation does not just happen by accident; it requires changing governance and decision-making, behaviours and ways of working, roles and accountabilities, as well as performance measures.

In other words, we take a whole system approach, working collaboratively with our clients, to design the future customer-focused organisation.

We approach design through the customers’ eyes – mapping the customer journey to identify the moments that matter and the current pain points. This ensures that we design deliberately in service to the customer, noting this applies into internal teams as well. 

 

 

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