Organisation Design

A user-friendly platform that provides a digital version of Q5’s Metro Map methodology.

The platform not only provides you with a step-by-step guide to organisation design, but also interactive content, including animated videos, persona-driven scenarios, downloadable templates, and much more to support you on your OD journey.

Find out more about MetroMap+ here.

At Q5, we know that a customer-centric organisation does not just happen by accident; it requires changing governance and decision-making, behaviours and ways of working, roles and accountabilities, as well as performance measures.

In other words, we take a whole system approach, working collaboratively with our clients, to design the future customer-focused organisation.

We approach design through the customers’ eyes – mapping the customer journey to identify the moments that matter and the current pain points. This ensures that we design deliberately in service to the customer, noting this applies into internal teams as well. 

We often support clients who experience or are seeking rapid regional and global growth, scrambling to meet customer demand at the expense of building a scalable and cost-effective operating model.  

Our approach for rapid growth starts with an understanding of your customers, business model and ultimately, what has led to success to date. Design approaches in this context often prioritise consistency and segmentation of service levels, process and governance. 

Beyond the usual fact base required for new market entry, our organisation design methods hones in on three critical dimensions; purpose of the new entity, interaction with the ‘core’ and of course your teams; what capability is required and how can they grow. 

As an organisation grows and changes, the original design can become blurred, costs are added on to the structures and good practice operations get jumbled and confused. It becomes too expensive, too unwieldy and too complex. But knowing what to cut and how is unclear – it’s difficult to tell the value adding activities and roles from those that are merely value for money.  

At Q5, we focus on meaningful, sustainable cost reduction, often coaching your leaders to understand where value is created and take a fresh look at the organisation in its current form.

We help organisations to focus on delivering for today’s economic reality, but while keeping one eye on the future. Making sure that when you do take action, that action really matters and lasts beyond the immediate challenge.

Putting an end to cost creep, once and for all. This is not a kneejerk response to market and cost challenges but a thoughtful, deliberate and highly effective form of OD. 

Q5 works with organisations to design the optimal design that ensures the merged entities are best aligned to deliver on the acquisition strategy and objectives – not just in respect to structures and process, but also with regards to culture and ways of working, which are often very different across the merged entities.

We focus on providing a facilitated, supportive process that ensures client teams feel that they have taken an active part in shaping their future and understand their role in delivering it. We explicitly link the organisation design to the value creation goals and identify any key structural or cultural issues and work in partnership to resolve them.

In post-merger integration, we always ensure that the work progresses in a collaborative and inclusive way for both organisations experiencing the change, giving you and respective governing bodies confidence in the success of the future merged organisation not just theoretically, but practically too.  

At Q5, we apply our extensive understanding of what makes organisations work, to agile methodologies and your business context, to create better design.

Our Agile transformation philosophy incorporates 5 key cycles of value, with clear outcomes that must be developed and iterated, with agility mindset and training at the heart. It’s not theory for us – we are hands-on, collaborative practitioners – whether operating at the Enterprise level or alongside you as Coaches.

Good design doesn’t finish with one project – we believe that delivering value in iterations will help instil a continuous improvement mindset and enable leadership teams to better unlock and fix issues in the future.