As the UK’s largest alternative provider of wholesale fibre network infrastructure, CityFibre was on a journey to scale its operations across the UK.
The team asked for Q5’s support to first identify any challenges to achieving significant scale at pace, and to then develop a robust, scalable operating model, underpinned by processes and governance.
The methodological Q5 Metro Map guided our approach. We engaged the Board and over 30 senior stakeholders to assess the ‘As Is’, exploring the future demands and current pain points facing operational and commercial delivery.
Through this exploration of existing challenges impacting BAU activity, we identified four key issues that presented risk to scaling, which touched systems, ways of working and governance.
Following this, we ran ‘sprints’ with key stakeholders, taking an iterative and rapid approach to ‘unblock’ these issues. The thinking that came out of these sprints informed the future operating model work.
Throughout, we worked collaboratively with the ExCo, including validation with Investors, to align the senior leadership around the future vision and purpose of CityFibre and the proposed future operating model.