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NHS Wales

Shaping our Future Clinical Services Scoping

NHS Wales – Shaping our Future Clinical Services Scoping
Client Cardiff and Vale University Health Board NHS Wales
Region UK
Sector Public Sector, Health and Not For Profit
Offering Organisation Change & Implementation

The Challenge

  • The Shaping our Future Clinical Services programme aimed to coordinate and support the redesign of clinical pathways across Cardiff and Vale UHB.
  • The first phase of the programme focused on defining the vision, aims and scope, the high-level clinical strategy, the redesign methodology, and programme structure. 

Our Approach

  • Working in an integrated team, Q5 supported in the creation of a project outline document and the redesign methodology for the programme.
  • Designed and facilitated multiple workshops to deliver an agreed vision, aim and scope for the programme.
  • Developed a robust programme plan, breaking down the programme into three distinct phases.
  • Coordinated and aligned with other significant strategic programmes within the Health Board.
  • Developed future care pathway workshops, designed to be run by the Shaping our Clinical Services team in collaboration with clinicians and leadership.
  • Engaged in extensive consultation across the leadership of Clinical Boards to identify pilot redesign projects.
  • Identified and classified a broad range of stakeholders for engagement by the programme.
  • Formalised direct and indirect benefits, quantifying outcomes where appropriate.
  • Supported public engagement activities outlining the results from the first phase of work to the public.

Key Outcomes

  • Successful delivery and approval of Programme Outline Document, allowing the programme to move to the next phase of work.
  • Highly successful public engagement initiative, with high response rates and positive feedback on the established approach.
  • Developed clear vision, aims and scope of the programme.
  • Clearly outlined deliverables, team requirements and governance for future phases of the programme.
  • Delivery of future pathway workshop toolkit designed to be adapted to a variety of clinical pathways in different settings.
  • Clear stakeholder engagement plan for future phases of work.
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