Ophthalmology and Optometry Services in Wales have been paper-based since their inception. In 2018, Cardiff and Vale Health Board began the roll-out of OpenEyes and OpenERS, to digitalise all Primary and Secondary Eye Care. They are now rolling out across the nation to deliver a vision of shared care between community optometrists and hospitals.
The challenge was to establish strong governance, and reporting across the programme, and to engage and improve stakeholder management of the 7 health boards to help coordinate the delivery of each implementation. In addition, there was a need to mature the benefit realisation plans and to establish rigour around risk management and decision making.