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NHS Wales

Eye Care Digitalisation

NHS Wales – Eye Care Digitalisation
Client Cardiff and Vale University Health Board NHS Wales
Region UK
Sector Public Sector, Health and Not For Profit
Offering Organisation Change & Implementation

The Challenge

Ophthalmology and Optometry Services in Wales have been paper-based since their inception. In 2018, Cardiff and Vale Health Board began the roll-out of OpenEyes and OpenERS, to digitalise all Primary and Secondary Eye Care. They are now rolling out across the nation to deliver a vision of shared care between community optometrists and hospitals.

The challenge was to establish strong governance, and reporting across the programme, and to engage and improve stakeholder management of the 7 health boards to help coordinate the delivery of each implementation. In addition, there was a need to mature the benefit realisation plans and to establish rigour around risk management and decision making. 

Our Approach

  • Assess progress to date, identify stakeholders, define governance structure, and establish high-level requirements for benefit realisation.
  • Develop a clear vision, mandate, plan and timeline and drive progress against deliverables and milestones
  • Enhance Governance, providing direct hands-on support to key meetings, ensuring there is appropriate rigour on progress, plans, risks and decisions
  • Establish Benefit Management Plans, through the development of Benefit Realisation taxonomy, identified sources for monitoring benefits, mapped milestones to benefits with defined trigger points to drive a finalised benefit model.

Key Outcomes

  • Improved coordination and structure in cross programme reporting, with national team and the 7 Health Boards across Wales
  • Enhanced rigour around programme plans, dependencies, risks, actions, decisions and progress – both nationally and within each region
  • Successful planning and execution of OpenEyes Mock Runs in 3 of the 7 health boards, demonstrating the benefits of the digital platform and engaging clinicians and technicians
  • Developed benefits model and map, that enabled direct link between programme milestones and realised benefit measures – which has been used to engage clinical and operational stakeholder groups across all of the health boards
  • High Level Integrated plan that shows all of the main activities and inter-dependencies, facilitating major programme decisions and prioritisations

What our clients say about us

I should personally like to thank Q5 for their support in assisting with the delivery of “shared care” to the residence of Cardiff and the Vale of Glamorgan and a “blue print” to support our national rollout. “There are decades where nothing happens, and there are weeks where decades happen.” With your support “There were years where nothing happens, and there are months when years happen”

Gareth Bulpin - National Architect Eye Care Digitalisation
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