Following the success of the Covid Mass Vaccination Programme, Cardiff and Vale University Health Board (CAV UHB) were looking to build on the capabilities and lessons learned from the Mass Vaccination Programme to develop a new operating model for all immunisation services offered by CAV UHB, including the Health Board’s partners. Q5 were asked to assist with the creation of new governance structures and design the resulting transformation programme of work.
The existing provision was complex, sitting across two Clinical Boards, with multiple delivery channels and external partners. As well as facing its existing challenges, it was not equipped to cope with the increased demands brought by an expansion of the flu programme, and the integration of COVID-19 vaccination.
Q5 supported CAV UHB in designing this new service using our organisation design methodology – the Metro Map, and its toolkit to guide the process: