NHS Digital

NHS Digital
Client NHS Digital
Region UK
Sector Public Sector, Health and Not For Profit
Offering Organisation Design

The Challenge

NHS Digital are the national transformation and technology partner to the UK health and social care system. Working at pace, NHS Digital wished to respond to shifting skills & capability demands upon them.  

Following our initial work on reshaping & uplifting the skills required across several roles, Q5 were asked to support with a cross-organisational piece of design to fundamentally redesign the shape and capability of the organisation. 


Our Approach

Collaborating with senior HHSD stakeholders we undertook the following: 

  • A significant data cleanse activity to quantify the number of in scope roles and subsequent job descriptions. 
  • Created a comprehensive & central process for co-ordinating job description rewrite & sign-off of new job descriptions. 
  • Over a 9-week period, developed a comprehensive high-level design for each ‘Directorate’, including vision, purpose, design principles, operating model and critical structures and roles 
  • Proactively identified and facilitated the resolution of critical cross-cutting organisational issues and pain points 
  • Worked with a broad range of stakeholders and third parties to develop the case for change and ensure momentum was maintained 


Key Outcomes

  • The revised set of critical job descriptions for either entirely new or significantly changed roles were put in place, that demonstrated a clear articulation of what had changed
  • A clear, robust & replicable process for job descriptions was created that had been proven to work and would support future requirements
  • A comprehensive high-level design was delivered across all Directorates, outlining a clear future vision & organisation design for the NHS Digital

What our clients say about us

“Q5 are fantastic. They really embedded themselves across the organisation to help us to work at pace to complete a top-to-bottom detailed design within tight timescales. Their experience and depth of knowledge in organisation design and change, combined with a pragmatic hands-on approach, makes them a joy to work with. They’re a true partner, demonstrating agility and adaptability in working with the organisation in challenging circumstances. I’d highly recommend them to any organisation, digital or otherwise, grappling with complex change.”​

Julie Pinder, NHS Digital, Chief People Officer
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