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NHS Digital

NHS Digital
Client NHS Digital
Region UK
Sector Public Sector, Health and Not For Profit
Offering Organisation Design

The Challenge

NHS Digital are the national transformation and technology partner to the UK health and social care system. Working at pace, NHS Digital wished to respond to shifting skills & capability demands upon them by significantly reshaping & uplifting the skills required for a number of core roles across the organisations in advance of a significant organisational restructure.

Our Approach

Working in close collaboration with the senior HR team we achieved the following:

  • A significant data cleanse activity to quantify the number of in scope roles and subsequent job descriptions.
  • A comprehensive and central process for co-ordinating job description rewrite & sign-off of new job descriptions.
  • Identification and prioritisation of key roles requiring uplift & rewrite, which required engagement with 51 key senior business stakeholders to gather required inputs & subsequent sign-off.
  • Completion of a standard set of leadership competencies and leadership assessment framework to input into the revised job descriptions.
  • All required stakeholder management and comms activity to co-ordinate this activity at pace across multiple business units and directorates.


Key Outcomes

  • A revised set of 69 job descriptions for roles that were either entirely new or had significantly changed, demonstrating a clear articulation of what had changed
  • Provided a clear, robust & replicable process for all future required job descriptions
  • A set of standardised leadership competencies around which to align future selection and performance management assessment

What our clients say about us

“Q5 are fantastic. They really embedded themselves across the organisation to help us to work at pace to complete a top-to-bottom detailed design within tight timescales. Their experience and depth of knowledge in organisation design and change, combined with a pragmatic hands-on approach, makes them a joy to work with. They’re a true partner, demonstrating agility and adaptability in working with the organisation in challenging circumstances. I’d highly recommend them to any organisation, digital or otherwise, grappling with complex change.”​

Julie Pinder, NHS Digital, Chief People Officer
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