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Health and Social Care

Opportunities to improve care across Australia have never been greater

Our healthcare consulting service focuses on enhancing health outcomes nationwide. Therefore, our interventions range from adopting a proactive approach to population health management and prevention to addressing broader determinants and integrating care more effectively.

New technologies and care models play a vital role in delivering sustainable value to patients, healthcare professionals, and organisations. Rapid innovation, which includes the rise of AI, is set to change treatments, diagnostics, and medical equipment. Thus, ushering in a new era of personalised healthcare.

But there are also serious challenges to overcome

Even though there is a plethora of opportunities, reaching them can prove complicated. Service provides face mounting pressure from funding constraints, workforce shortage, and rising demand.

Traditional hierarchies and slow-moving structures make it difficult to adapt unless prompted by a crisis. Despite significant barriers to change, our health management consulting team can make a real difference. They are experienced professionals who help healthcare organisations navigate this complex environment and deliver better outcomes.

At a time when innovation and efficiency are increasingly critical. That is why healthcare management consulting firms like ours empower systems to evolve. Our mission is to help organisations improve integration, streamline operations, and enhance patient experiences.

In short, healthcare consulting helps shape the future of care while managing today’s challenges. It ensures Australia’s health systems are ready for whatever comes next.

Testimonials

What our clients say about us

“Q5 are fantastic. They really embedded themselves across the organisation to help us to work at pace to complete a top-to-bottom detailed design within tight timescales. Their experience and depth of knowledge in organisation design and change, combined with a pragmatic hands-on approach, makes them a joy to work with. They’re a true partner, demonstrating agility and adaptability in working with the organisation in challenging circumstances. I’d highly recommend them to any organisation, digital or otherwise, grappling with complex change.”

Julie Pinder, Chief People Officer, NHS Digital

“Q5 were able to take a complex brief with a number of significant strands to it and work across our partnership quickly and effectively to deliver it within a very limited timeframe.

They managed stakeholder engagement efficiently and effectively, across a number of organisations and many interested parties, balancing the need to engage and involve during a period when staff were under high pressure as a result of the pandemic.”

Cath Doman, Director of Health and Social Care Integration, Cardiff and Vale University Health Board – NHS Wales

“The Q5 team have been instrumental in defining the New Hospitals’ Programme Operating Model, and our top-line structures. Through their naturally collaborative style, embedding themselves in our teams, and appreciating our unique context, they provided invaluable OD expertise to help us set-up our Major Government Infrastructure Programme at pace.”

Morag Stuart, Chief Programme Officer, NHS England- New Hospital’s programme

“…they ‘get’ government and the civil service, are very skilled at taking the heat out of difficult conversations and also at identifying and focussing on the key points. 

They genuinely listen and they thoughtfully respond, which is a rare quality.‎ And most importantly, even while flexing and responding, they relentlessly maintain momentum.‎ I’d recommend them for any high-stakes government project.”

Hulya Mustafa, Transition Programme Director, NHS, Department of Health

“The can do attitude of the Q5 team, coupled with professionalism and a desire to do things once, proved a successful solution to the delivery of the estates response. Such has been the learning, we as a team, are looking to replicate a similar structure for BAU.”

Simon Corben – Director and Head of Profession, NHS Estates and Facilities

Thank you so much for all your hard work and late nights to meet the deadline!

We have achieved so much over the last nine months, and this would not have been possible without your guidance, organisation, skills, knowledge, and helpful challenge!

Emma Cooke, Deputy Executive Director of Therapies & Health Science, Cardiff and Vale University Health Board, NHS Wales

“I should personally like to thank Q5 for their support in assisting with the delivery of “shared care” to the residents of Cardiff and the Vale of Glamorgan and a “blue print” to support our national rollout. “There are decades where nothing happens; and there are weeks where decades happen.” With your support “There were years where nothing happens; and there are months when years happen”

Gareth Bulpin, National Architect, Eye Care Digitalisation, NHS Wales

 “I am very grateful for the work of the Change Hub in supporting us as an executive team to clarify our thinking around the strategic priorities of the organisation. Following one of the most challenging periods in the history of the NHS, we need to refocus our attention on achieving the goals in our strategy in the context of the recovery from COVID-19.

“I am confident that our new strategic priorities will allow us to do that with the support of the Change Hub who will help us to deliver against them.”

Len Richards, Chief Executive Officer at The Mid Yorkshire Hospitals NHS Trust (ex-Chief Executive of Cardiff and Vale UHB)
Case Studies

How we’ve helped others

Learn more about our work in the sector

Our healthcare consultants’ approach to designing services is about:

  • Being clinician and patient-led,
  • Connecting top-level strategy and planning with on-the-ground service improvement
  • Leveraging learnings from the best health systems and technology globally

Our two common strands of work in this space are:

Strategy development

Aligning clinicians, managers, and patients around the future of care. What will the health system need to look like in 10 years’ time? How will system-working need to reshaped services? What technology will we need to transform care?

We use our proprietary toolset to ensure your strategy can leave PowerPoint behind and activate people across your organisation so they work towards a common goal.

Service design

Using patient-pathway mapping and patient experience design, we help organisations develop a clear picture of the future state of care. Ensure staff and patients are engaged in the process and envisioning technological needs. Our simple but comprehensive process ensures future patient pathways provide a blueprint for transformation and a clear, prioritised digital roadmap.

Our healthcare consultants’ approach to designing services is about:

  • Being clinician and patient-led,
  • Connecting top-level strategy and planning with on-the-ground service improvement
  • Leveraging learnings from the best health systems and technology globally

Our two common strands of work in this space are:

Strategy development

Aligning clinicians, managers, and patients around the future of care. What will the health system need to look like in 10 years’ time? How will system-working need to reshaped services? What technology will we need to transform care?

We use our proprietary toolset to ensure your strategy can leave PowerPoint behind and activate people across your organisation so they work towards a common goal.

Service design

Using patient-pathway mapping and patient experience design, we help organisations develop a clear picture of the future state of care. Ensure staff and patients are engaged in the process and envisioning technological needs. Our simple but comprehensive process ensures future patient pathways provide a blueprint for transformation and a clear, prioritised digital roadmap.

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