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HMRC
Client HMRC
Region UK
Sector Public Sector, Health and Not For Profit
Offering Organisation Design
Testimonial

The Challenge

Recognising the need to be fit for operating in the 21st Century, the department had embarked on a huge change journey: moving to three directorates and focusing on a central hub with fewer, larger regional spokes. The department commissioned an organisation-wide engagement piece to redesign their values. They launched a 5-year campaign to embed these values in all the staff. Q5 where asked to support with two elements: 

  • Creating a ‘toolkit’ of culture resources for use by managers with their teams; and
  • Developing a series of events for 100 Influential Leaders to equip them to embed the values in their teams 

Our Approach

We worked in close partnership with the culture & Engagement team to design, test and refine the approaches. 

  • In developing the toolkit, we used three key principles to guide our work: keeping it simple, co-creating it with the team, and working on ways to make it stick. 
  • The Influential Leaders events were both experiential and personal (creating a space to evaluate their own behaviour and ways of working) and applied and supported (integrating practical tools and support with real business challenges).  We piloted these events with a cohort of Regional Change Managers prior to refining them for wider roll out. 

Key Outcomes

  • The toolkit was launched including 3 elements: Team ABC, values workouts and Delving Deeper.
  • Team ABC - 3 simple team activities that bring the values to life, focusing on Awareness, Behaviour and Commitment
  • Values workouts for each of the 4 values - structured around a Watch-Discuss-Do approach
  • Delving Deeper - recommended reading/watching and further support tools/tips for those that are keen to explore further
  • Following the successful pilot of The Influential Leaders, the approach and content were refined for rolling-out with three further groups across the UK. We also prepared members of the client team to facilitate future events themselves.

What our clients say about us

“This was a truly inspirational course. Although specifically focussed on the values there was a clear link to leadership! 

The discussions around building trust and integrity resonated the most with me in my role as a leader and in my capacity as engagement lead for my business area. This very interactive course gave plenty of food for thought, allowed for discussions within groups and really encouraged group members to share their positive stories and experiences of the values. 

We looked at various techniques to help plan and manage change. Having attended various Leadership courses in the past, they were not techniques I was familiar with, so that was a bonus and will be of real benefit to me going forward.” 

Influential Leaders Event Participant
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