Organization Design

MetroMap+ is a user-friendly platform offering a digital version of Q5’s Metro Map methodology. It provides you with a step-by-step guide to organizational design, featuring interactive content such as animated videos, persona-driven scenarios, downloadable templates and much more to support you on your OD journey.

Learn more about MetroMap+ here.

Creating a customer-centric organization requires intentional changes in governance, decision-making, behaviors, roles, and performance measures. At Q5, we work closely with clients to design organizations that prioritize customer needs. By mapping out the customer journey, we identify key moments and pain points to ensure our designs effectively serve your customers while addressing internal needs. We also leverage Organizational analytics, using data-driven insights to inform and refine our strategies. (Learn more about our organizational analytics work here.)

We assist clients navigating rapid regional or global growth, often struggling to meet customer demands while developing scalable and cost-effective operating models. Our approach involves understanding your customers, business model, and success factors to design an organization that balances consistency, service levels, and governance. We focus on defining the new organization’s purpose, interacting with teams, and identifying necessary capabilities for growth.

As organizations evolve, their cost structures need to adapt accordingly. We recognize that cost reduction might be needed to meet short-term goals or to unlock future value. Our approach to cost optimization follows four key principles:

• Establishing a well-defined financial baseline for optimization opportunities.
• Considering revenue growth alongside cost reduction to understand the cost-revenue relationship.
• Ensuring recommendations are realistic and sustainable to prevent future cost increases.
• Emphasizing leadership commitment and alignment to ensure program success.

Find out more about  sustainable cost optimisation at Q5 here.

We assist organizations in designing an optimal structure for merged entities, aligning their structure, processes, culture, and workflows to achieve acquisition and strategic goals. We address structural and cultural issues collaboratively to ensure successful integration and build confidence in the merged organization’s future. Learn more about Q5’s mergers & acquisitions work here.

At Q5, we bring our extensive knowledge of organizational effectiveness to agile methodologies, tailoring solutions to your business context. Our agile transformation approach incorporates five key value cycles, focusing on clear outcomes and iterative development with an agile mindset and training. We’re hands-on, working at both the enterprise level and alongside coaches to instil a continuous improvement mindset and address future issues effectively.