Close Close Nav Takeover

UK-based Retail Bank

Developing an agile capability framework

UK-based Retail Bank – Developing an agile capability framework
Region UK
Sector Financial Services
Offering Strategy

The Challenge

The bank was implementing an ambitious new strategy – to be the best bank for its customers.  Achieving this would have a significant impact on customers and capability of their teams. They wanted to implement ‘agile’ capabilities across the organisation.

Our Approach

  • A Refresh to their ‘agile’ methodology, capability definitions and training materials
  • Co-creating a capability framework assessment tool to be used in their annual review cycle
  • Providing training and support to improve communication, facilitation, stakeholder management, leading and influencing, coaching and mentoring, creating solutions, strategic thinking and project planning
  • Hosting a programme of webinars facilitation, strategic thinking and communicating effectively


Key Outcomes

  • There were high levels of participation in the programme by all members of the relevant teams, from the capability assessment phase onwards (92% of staff completed the assessment)
  • Capability requirements identified by grade for key skills and knowledge areas
  • A new annual performance review cycle using the new capability framework was used meaning individual's and team capabilities improved so teams are now delivering larger scale projects
Case studies

Discover more client stories

Get in touch with our experts

Contact us