Close

Creating a future proof Technology team

TalkTalk
Client Talk Talk
Region UK
Sector Media, Entertainment and Technology

The Challenge

In 2020, TalkTalk wanted OD support that would align its Technology organisation with the customer, digital and fibre focused strategy of the business. Q5 joined TalkTalk’s HR team, to run an OD intervention with the goal of bringing the Technology team closer to the business and orientating its working practices around customer journeys. 

Our Approach

We first identified where the Technology Leadership’s pain points were in the operating model, facilitating collaborative workshops to explore these issues. 

We then worked with a design team representing core Technology and Change teams to develop a target operating model that would solve for these challenges, reflect customer journey focused thinking in the business units and embody scaled agile methodologies characteristic of high performing teams. 

Through intensive small working sessions with Technology experts, we developed a detailed design for Technology teams, using a bottom up capacity model approach.

Key Outcomes

  • The intervention delivered a holistic target end state operating model and design for Technology, underpinned by detailed rationale and people modelling, that was clear in how it would empower and interface into the business. This model leveraged agile methodology, and progressed the shift from delivering projects to developing, evolving and optimising products, in a way that worked for TalkTalk as a business.
Case studies

Discover more client stories

Get in touch with our experts