Close Close Nav Takeover

NHS Wales & Integrated Health and Social Care

Integrated Health and Social Care Partnership​ Programme Planning

Integrated Health and Social Care Partnership​ Programme Planning
Client NHS Wales & Integrated Health and Social Care
Region UK
Sector Public Sector, Health and Not For Profit
Offering Organisation Change & Implementation

The Challenge

  • The Integrated Health & Social Care (IHSC) Partnership brings together the health board, local authorities and the third sector to improve joint working between agencies in Cardiff and Vale. Their ambition is to create a ‘seamless’ system for the user and provide care closer to home.​
  • They face the challenge of bringing together multiple agencies with varying objectives, incentives, demands, budgets and funding. ​
  • Q5 were appointed to scope two programmes of work to develop preventative, locality-based solutions for older people, children and young people with emotional and mental health needs and with complex needs and disabilities. 

Our Approach

  • Over the 8-week discovery phase, our process was highly collaborative to ensure input from across the Partnership at strategic and operational levels​
  • Our approach included documentation review, interviews, smaller group sessions and workshops to build our understanding of the different elements of the programmes​
  • We developed our understanding of the strengths and limitations of the IHSC team and tested options for programme delivery based on our knowledge of authority, capability and current delivery. We evaluated the most suitable methodology for delivering a multi-agency partnership programme in this environment​
  • We adopted an iterative, agile approach throughout, responding quickly to new findings and adapting our recommendations to better meet our clients’ requirements

Key Outcomes

  • Developed the scope and structure for two programmes to help our client achieve their ambition of locality-based integrated care, with roadmaps of 16 potential projects
  • Designed a single programme delivery approach with a programme operating model that enables large-scale multi-partner involvement in a highly complex environment
  • Provided a step-by-step action plan detailing short term actions and dependencies to mobilise the programmes
  • Designed a streamlined solution that enables bottom-up, practitioner-led change and co-production
Case studies

Discover more client stories

View all
NHS Wales – Dragon’s Heart Hospital Project Management Office

In 2019 Cardiff and Vale University Health Board urgently needed to increase capacity by 1,500 beds in just 30 days ahead of an expected surge in Covid-19 cases. Q5 joined a consortium to help deliver the project and led the work in developing the Programme Management Office, coordinating workstreams, risks and interdependencies, enabling the transformation of the Principality Stadium into the Dragon’s Heart Hospital in time. 
NHS Wales – Live Well Programme

In FY20/21 our understanding of the impact of COVID both on individuals, the system and society as a whole was limited and still forming. In early FY21/22, we established the Live Well Programme, which looked at providing the support to the people who were affected by the impact of the COVID-19 pandemic.
NHS Wales – Eye Care Digitalisation

Ophthalmology and Optometry Services in Wales have been paper-based since their inception. In 2018, Cardiff and Vale Health Board began the roll-out of OpenEyes and OpenERS, to digitalise all Primary and Secondary Eye Care. They are now rolling out across the nation to deliver a vision of shared care between community optometrists and hospitals.

Get in touch with our experts

Contact us

logo

Q5 is a trading name of Q5 Ltd, which is registered in England and Wales, Registration No. 15266902.
The Registered Office is Thorney House, 34 Smith Square, London, England, SW1P 3HL.