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NHS Wales & Integrated Health and Social Care

Integrated Health and Social Care Partnership​ Programme Planning

Integrated Health and Social Care Partnership​ Programme Planning
Client NHS Wales & Integrated Health and Social Care
Region UK
Sector Public Sector, Health and Not For Profit
Offering Organisation Change & Implementation

The Challenge

  • The Integrated Health & Social Care (IHSC) Partnership brings together the health board, local authorities and the third sector to improve joint working between agencies in Cardiff and Vale. Their ambition is to create a ‘seamless’ system for the user and provide care closer to home.
  • They face the challenge of bringing together multiple agencies with varying objectives, incentives, demands, budgets and funding. 
  • Q5 were appointed to scope two programmes of work to develop preventative, locality-based solutions for older people, children and young people with emotional and mental health needs and with complex needs and disabilities. 

Our Approach

  • Over the 8-week discovery phase, our process was highly collaborative to ensure input from across the Partnership at strategic and operational levels
  • Our approach included documentation review, interviews, smaller group sessions and workshops to build our understanding of the different elements of the programmes
  • We developed our understanding of the strengths and limitations of the IHSC team and tested options for programme delivery based on our knowledge of authority, capability and current delivery. We evaluated the most suitable methodology for delivering a multi-agency partnership programme in this environment
  • We adopted an iterativeagile approach throughout, responding quickly to new findings and adapting our recommendations to better meet our clients’ requirements

Key Outcomes

  • Developed the scope and structure for two programmes to help our client achieve their ambition of locality-based integrated care, with roadmaps of 16 potential projects
  • Designed a single programme delivery approach with a programme operating model that enables large-scale multi-partner involvement in a highly complex environment
  • Provided a step-by-step action plan detailing short term actions and dependencies to mobilise the programmes
  • Designed a streamlined solution that enables bottom-up, practitioner-led change and co-production
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