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As part of the UK Civil Service HR (CSHR) programme BEIS led an effort to review and reform how HR is delivered across government. Q5 were selected to support the internal BEIS team to design several Target Operating Model (TOM) options showing how resourcing activities could be “clustered” across government departments in the Matrix cluster. Midway through this work, the Machinery of Government (MOG) change led to two of the newly formed ex-BEIS departments (DSIT and DESNZ) needing to standup a new model for sharing Corporate Services resources.
Q5 were asked to pivot our team to support this design work with an initial emphasis on four shared Corporate Functions: HR, Finance, Digital, and Commercial for DSIT and DESNZ.
Q5 supported the internal team to design a high-level Target Operating Model (TOM), to provide a ‘Minimum Viable Product’ (MVP) view of the activities that should be shared or retained for each function and the structure and internal governance for Shared Corporate Functions, including how to manage the customer and functional interfaces. This MVP was set up to serve DSIT and DESNZ immediately after the MOG, but it had a core design principle: to ensure the solution would be scalable to others in the Matrix cluster (and beyond) when conditions were right.
Subsequently, Q5 were asked to define the enabling framework for the new Shared Service concept (now named ICS – Integrated Corporate Services). We helped to identify and design the key enablers that would support an MVP shared function, as well as identifying those which might support a more detailed end-state function.
Thank you for the fantastic support you have provided to me, the team and the Department, and the expert, professional and kind approach you have taken during what I know has been a very intense piece of work.
