Close Close Nav Takeover

Dow Jones & Company

Dow Jones
Client Dow Jones & Company
Region USA
Sector Media, Entertainment and Technology
Offering Strategy

The Challenge

A new CEO was brought into the business, but inherited an organisation that was struggling to adapt to a radically new business model and had failed to deliver expected results. The CEO therefore wanted to implement a new customer-centric strategy and reorganize every team and division to ensure it could deliver the new strategy.

  • We established a Foundational Change Office to oversee a structural review of the entire organisation to ensure its structure and resources were aligned to the new strategy.
  • We worked with the senior management team to implement the structural and process review for each of the 15 teams across 66 offices in the US, Europe and Asia.

Our Approach

  • We established a Foundational Change Office to oversee a structural review of the entire organisation to ensure its structure and resources were aligned to the new strategy.
  • We worked with the senior management team to implement the structural and process review for each of the 15 teams across 66 offices in the US, Europe and Asia.

Key Outcomes

  • A re-designed, customer centric organisation where each team was fit for purpose, within budget, and ensuring no important functions or capabilities were lost during the process.
  • Customer processes were improved across attraction, on-boarding and retention for each of the main product lines.
  • The sales team beat its target for the first time in four years.
Case studies

Discover more client stories

View all
Multimedia Conglomerate
Q5 used 'ActivityQ' to analyse and optimise the client's workforce, capturing data from 4,000 employees to identify cost-saving opportunities and improve efficiency.
Australian News Broadcaster – volumetrics
The client recognised that their support services were causing significant issues for employees and hampering productivity. To address this, The client aimed to enhance the…
Publishing and Media Conglomerate
Supported a Publishing and Media Conglomerate baseline their costs, FTE and activity across the organisation (c. 5,000 people) to identify cost savings of ~€300m (c.20%)

Get in touch with our experts

Contact us

logo

Q5 is a trading name of Q5 Ltd, which is registered in England and Wales, Registration No. 15266902.
The Registered Office is Thorney House, 34 Smith Square, London, England, SW1P 3HL.