This organisation was rolling out a new Target Operating Model (TOM) moving from a directorate structure, based on functional specialisms, to a programme-led matrix model supported by functions providing services and resources. Only partial implementation of the TOM created confusion around the TOM. The client engaged Q5 to work collaboratively with the team on their emerging strategy and to develop a Quality operating model and business structure able to meet future business needs.
We reviewed and tested the strategy work and undertook stakeholder interviews across the organisation to confirm the ‘As-Is’ state.
We facilitated a number of intensive workshops supporting the leadership team to: