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Technology Manager

Full Time

Q5 is an international award-winning consultancy specialising in organisational health. We help our clients develop their organisational strategy, design operating models, develop leaders, improve their organisational culture, and deliver organisational change at speed.   We work with over 150 clients a year, across all sectors and corners of the globe, helping them become healthier and more successful organisations. Since launching Q5 in 2009, we have opened offices in New York, London, Leeds, Cardiff, Sydney, Melbourne, Hong Kong, Houston, and the Middle East. In 2022, Q5 was identified for the fifth year running as one of the FT’s ‘Leading Management Consultancies’ — as recommended by clients and peers. Q5 was also identified as one of the Best Companies to work for in 2022. 

We are looking for an experiencedIT Manager to oversee all IT functions in Q5. You will report directly into our CTO, leading a small team of IT Support Specialists and manage our technology operations and the implementation of new IT systems, processes, and policies.  We are also looking for a candidate able to manage and develop our information security operations across the organisation, able to support the needs of both our people and our clients to manage risk sensibly and appropriately. 

You will be experienced defining and leading the work of self and others, dedicated to building a happy and capable team.  You will be a people person as well as a technician obsessed with the experience of users of IT and naturally seek to assist and provide an exceptional service to those struggling to make the most of technology to do their jobs. 



  • Manage team of IT Support Specialists providing user support, business systems support and office technology supportnurturing a happy and high performing team of technology support professionals 
  • Lead the overall service provision for IT Support globally, including performance oversight and partnership with key service and systems suppliers, and IT service management 
  • Provide the primary point of contact, expertise, and leadership across the firm for managing information security risk and response – including appropriate policies, processes and engagement with partners, users and clients 
  • Provide hands-on technology support – including first-line, remote and face-to-face – across our systems and devices, able to support users across a breadth of Windows, Mac, mobile, web-based and office technologies 
  • Champion the interests of our users and ensure that empathy and engagement with them and their needs and risks underpins our support and technology decisions 
  • Support the development of the global IT and systems budgets, working with the CTO and managing IT sourcing and investment decisions in line with budget priorities 
  • Drive continuous improvement in our processes, security posture and IT offer to users across the team, underpinned by a genuine passion for technology 
  • Team management 
  • Supplier management 
  • Budget management 
  • User engagement 
  • Information Security & compliance 
  • NIST framework 
  • GDPR policy definition 
  • Incident & Risk management 
  • IT Service Management 
  • ITIL v4 
  • IT support ticketing and workflow 
  • APIs & SaaS business systems support 
  • InTune MDM and Azure AD 
  • O365 & Teams Admin 
  • MacOS+iOS support 
  • Office networks & AV tech support 

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Building greater diversity and inclusion in our workforce and culture underpins all our values at Q5. To be true to our values we want to create an inclusive environment that celebrates the visible and invisible diversity of all people. Having truly diverse teams that reflect the communities we operate in can help deliver the best outcomes for our clients and whilst giving everyone the opportunity to bring their best selves to work.

This form has been designed to assess the representation within our candidate pool. We have a desire to ensure our workplace is accommodating of all people from all backgrounds – your answers will help us understand our current reach and continuously look at ways to improving our working environment. All questions give you the option not to answer (‘prefer not to say’).

Data will be treated in strictest confidence – this form is anonymous and NOT in any way attributable to your application. None of the recruiting team, or any of your interviewers will see any of your responses.

If you have any questions or if we can support you in any way throughout the interview process, please feel free to ask the recruitment professional you are progressing with.

Applicant Diversity & Inclusion Assessment


Thank You for Applying

Thank you for taking the time to apply for our position. We’re currently in the process of taking applications. If you are successful, our team will be in touch.