Serco, a multi-national public service provider with ~50,000 employees across Defence, Citizen Services, Health, Transport, Justice & Immigration, aimed to improve its HR function. The goal was to enhance the experience of internal users, reduce cost-to-serve, and enable business growth.
With a large workforce operating under a self-service HR model—where managers were responsible for most HR transactions—any changes would have a significant impact on frontline productivity and overall business operations.
Q5 provided end-to-end support in HR transformation, including:
