Improving performance across a global festivals business

The Challenge

Following a period of rapid acquisition-led growth, a global entertainment business faced increasing operational complexity and fragmentation. This limited its ability to capture scale efficiencies and deploy capabilities consistently across markets.​

They aimed to support continued growth while protecting the distinct audience experience and creative identity that underpin its events.​

Q5 was engaged to work alongside the team to define a target operating model that would simplify how the business operates, enable more effective use of shared capabilities, and ensure critical skills and resources sit in the right places to support future growth.