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Operating model development

Quality Function Organisation Design Support

Operating Model Development
Region UK
Sector Infrastructure, Defence and Transport
Offering Organisation Design
Role-based teams Stakeholder management Strategy Target Operating Model TOM Vision Ways of working

The Challenge

This organisation was rolling out a new Target Operating Model (TOM) moving from a directorate structure, based on functional specialisms, to a programme-led matrix model supported by functions providing services and resources.  Only partial implementation of the TOM created confusion around the TOM. The client engaged Q5 to work collaboratively with the team on their emerging strategy and to develop a Quality operating model and business structure able to meet future business needs. 

Our Approach

We reviewed and tested the strategy work and undertook stakeholder interviews across the organisation to confirm the ‘As-Is’ state.  

We facilitated a number of intensive workshops supporting the leadership team to:  

  • Confirm the future vision  
  • Create Quality design principles  
  • Scope out high level future activity and where it should best be done  
  • Create a Quality operating model  
  • Define a top line structure and role definitions  
  • Agree ways of working and measures 

Key Outcomes

  • The work resulted in a new Quality operating model that has been used to clearly articulate to the Quality team and wider stakeholders how Quality will operate to deliver its strategic objectives.
  • A role-based organisation structure was defined, leadership role job descriptions were completed, and the client was supported through a talent mapping exercise. The project concluded with the client driving the HR process to fill the leadership roles and develop the implementation plan to deliver the strategy.

What our clients say about us

"I was delighted by the contribution [Q5] made to our work. The structure and method you adopted helped to ensure my team felt fully involved and bought into our final solution. However, it was your personal contributions, the advice, the challenges along with Sarah’s boundless proactive energy that really made all the difference. I and my team felt we were in good hands throughout the process and we strongly believe that the time spent planning our changes with yourselves has given us a great chance of delivering the predicted benefits. I strongly doubt we would have been as successful without your support and feel we all gained from the experience of working with you both. "

Director, Quality Function
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