Close Close Nav Takeover

Matalan

Matalan
Client Matalan
Region UK
Sector Retail and Consumer Goods
Offering Organisation Design
Buzzwords
commercial functions head office Organisation design and process value retail
Testimonial

The Challenge

  • Matalan is a privately owned value retailer with a turnover of £1.1bil, operating through over 220 sites in the UK and Internationally and its own digital platform. Established in the 1970s the business grew rapidly as a market leader in the family value, high volume, out-of-town market
  • Facing into the strategic challenges with omnichannel and an increasingly competitive fashion market, Q5 were asked to conduct a comprehensive review of Matalan’s Commercial Function: Buying, Merchandising, Design, Sourcing and Technical teams and processes
  • This work helped to identify a number of opportunities for driving efficiency, cost savings and core process improvements

Our Approach

  • Over a  six weeks period, Q5 conducted a series of 1:1 interviews with Matalan’s operating board, and Senior Leadership Execs to establish the  AS IS
  • Simultaneously through workshops and interviews with Merchandisers, Buyers, Designers and Members of the Sourcing and Technical teams we mapped out 9 core Commercial processes
  • Within these processes, Q5 identified opportunities for efficiency and improvement. We facilitated focus groups to complete deep dives into individual process steps and extracted key themes
  • Using Q5 expertise of Commercial processes we developed recommendations focused on optimising the product journey in line with Matalan’s future strategic goals
  • Working with Central Planning and Finance we developed cost scenarios to ensure Matalan exceeded cost targets

Key Outcomes

  • Q5 identified a number of opportunities within each process area to drive improved efficiency and help the business understand where its challenges were within the core Commercial processes
  • Q5 provided a clear indication of areas with potential for cost optimisation for the business going forward and helped advise on the shape and structure of the Future Commercial operation support the deliver of their long term strategic priorities.

What our clients say about us

“Q5 is not afraid to give you the really difficult messages, and they deliver it in such a collaborative way that you can’t help but want to take it onboard.”

Emma Crossland - Matalan, HR Director
Case studies

Discover more client stories

View all
Global FMCG: Culture
A new department within this Global FMCG wanted to co-create an exciting new narrative and identify ways to measure its culture journey. They wanted to…
Burberry: customer transformation
As Burberry continues to grow at pace, they are constantly evolving their organisation to support the strategic and operational needs of the business. Supply Chain…
IKEA Saudi Arabia: omni-channel operating model
IKEA has been trading successfully in Saudi Arabia since 1983 from their traditional ‘big box’ stores. They have grown their retail estate steadily over the…

Get in touch with our experts

Contact us

logo

Q5 is a trading name of Q5 Ltd, which is registered in England and Wales, Registration No. 15266902.
The Registered Office is Thorney House, 34 Smith Square, London, England, SW1P 3HL.