A Global Universal Bank initiated a series of efforts aimed at cost optimisation, process streamlining, and organisational simplification. Central to this initiative was the review of the office of the Chief Operating Officer globally.
The existing COO design across Global, Regional, Market, and Lines of Business exhibited inconsistencies, contributing to an inflated cost base for support services.
The senior executives leading the change had limited tools and insights to identify sustainable efficiencies, further complicated by inconsistent and unreliable data for identifying and qualifying opportunities.
Q5 were asked to support with:
We worked closely with the Global COO and Global CAO to develop quantitative insights on enterprise-wide operations, and built hypotheses on optimisation opportunities and levers to effect change:
