Buzzwords
Digital transformation
Operational excellence
Pricing strategy
Scaling for growth
Sustainable cost reduction
The Challenge
A leading cloud-based health technology provider in the GCC region had grown significantly after spinning off from its parent group. However, the organisation faced key challenges in:
Financial Sustainability – Struggling to fully cover operational and administrative costs while maintaining profitability within Service Level Agreements (SLAs).
Product Pricing Strategy – Lacking a structured approach to pricing that aligned with market dynamics and customer needs.
Internal Operations – Delivery teams (e.g., Business Analysts, Developers) needed process, tool, and capability enhancements to improve efficiency and effectiveness.
Our Approach
Conducted a comprehensive review of the product pricing strategy, offering high-level recommendations based on Q5’s sector expertise.
Performed a detailed analysis of operational pain points, prioritising improvements based on business outcomes.
Assessed internal costing methodologies, providing recommendations to ensure service provision adequately covered costs.
Proposed organisational structure shifts, including transitioning Business Analysts to Product Owners based on industry best practices.
Delivered a gap analysis of organisational capabilities and roles, particularly in enterprise architecture and business development.
Key Outcomes
Established a sustainable financial model, improving cost recovery and profitability.
Developed a market-aligned pricing strategy, enhancing competitiveness and revenue generation.
Improved operational efficiency through refined processes, tools, and capability enhancements.
Strengthened the organisational structure, aligning roles with business needs for greater agility.
Enhanced strategic decision-making with data-driven insights into capability gaps and future growth areas.
