Eurostar was looking to restructure their business in line with delivering their ambition to become Europe’s most loved travel experience and accelerate their performance. Their existing structure had developed functional silos and led to a lack of overall alignment and duplication of activity and effort. Moving forwards, Eurostar needed to align their business with their new Strategic Initiatives, focusing on fixing the fundamentals and putting their customers at the heart of the business.
We initially conducted a four week project of high level design where we partnered with a small working group to define a truly customer-centric operating model and high level design of the new structure.
Following the high level design, Q5 were bought in to facilitate the detailed design phase where we:
We assisted with the implementation of the design where we helped Eurostar embed the changes through;