Publishing Operating Model Transformation

Our Approach

We conducted a four-month review of the Publishing and Audio organisation to develop a future Target Operating Model and high-level organisational design aligned to the company’s strategic ambitions. The work was structured across three phases:

• Baseline: We conducted 121 interviews and focus groups and reviewed cost and FTE data to understand how the organisation operated, identify pain points and establish a fact-based view of current performance.
• Design: Working closely with a core design team, we defined the future publishing vision and capabilities, mapped the value chain, identified operational priorities and developed options for the future organisational and leadership structure.
• Testing: We tested proposed structures, governance arrangements and ways of working through operational scenarios to validate the design and ensure it would support future business objectives.