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Commercial transformation for a UK publisher

We partnered with a major UK publisher on its commercial transformation, translating strategy into a clear operating model, aligned ways of working and practical actions that teams could understand and deliver.

Commercial transformation for a UK publisher
Client UK newspaper title
Region UK
Sector Media, Entertainment and Technology
Offering Organisation Design, Strategy
Themes
Leadership alignment Operating model Strategy Ways of working

The Challenge

In a challenging publishing market, this UK newspaper title was continuing to outperform its peers while pursuing ambitious growth targets. The organisation wanted to accelerate digital subscriptions, increase advertising revenue and achieve 40 million unique views per month.

However, the Commercial team faced several challenges that were impacting performance and alignment. Teams were not fully bought into the strategy, reporting and systems were not fit for purpose, decision-making lacked clarity, and collaboration with the wider business was weaker than required to achieve shared objectives.

Our Approach

We partnered with the Commercial team over an eight-week period to translate strategic ambition into a practical plan for delivery. Building on work that had already been completed, we helped leaders align around a clear set of priorities, secure stakeholder buy-in and establish the foundations for sustainable performance improvement.

Our approach focused on four key areas:

  • Strategic alignment: We reviewed the team’s opportunities, challenges and strategic options to create a shared understanding of where focus was required to unlock growth and align leadership around a common direction.
  • Decision-making and prioritisation: Working closely with senior stakeholders, we clarified priorities, strengthened decision-making and built alignment around the Commercial team’s future direction.
  • Operating model and ways of working: We developed a practical operating model and leadership structure that translated strategy into clear accountabilities and actionable plans, while establishing new ways of working across Commercial Tech, Events, Marketing, Subscriptions and other key functions.
  • Implementation planning: We developed a clear roadmap for delivery, enabling the organisation to move forward with confidence and shared ownership of the transformation.

Key Outcomes

  • Revised Commercial SLT structure and operating model, balancing print revenue protection with accelerated digital growth opportunities.
  • Optimised campaigns that improved efficiency, effectiveness and measurable revenue growth aligned to strategic goals.
  • Secured SLT and stakeholder buy-in around the Commercial team's strategic priorities, narrative and "Path to 100" execution plan.
  • Enhanced reporting and accountability through initiatives that tracked opportunities and activity-based metrics alongside revenue performance.
  • Recommended company-wide OKRs to align Product, Editorial and Commercial resources to strategic priorities.
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