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NHS Digital

Job Description Review

NHS Digital Operating Model Review
Client NHS Digital
Region UK
Sector Public Sector, Health and Not For Profit
Offering Organisation Design

The Challenge

NHS Digital are the national transformation and technology partner to the UK health and social care system. Working at pace, NHS Digital wished to respond to shifting skills & capability demands upon them by significantly reshaping & uplifting the skills required for a number of core roles across the organisations in advance of a significant organisational restructure. 

Following our initial work on reshaping & uplifting the skills required across a number of roles, Q5 were asked to support with a cross-organizational piece of design to fundamentally redesign the shape and capability of the organisation.

Our Approach

Collaborating with senior NHSD stakeholders we achieved the following: 

  • A significant data cleanse activity to quantify the number of in-scope roles and subsequent job descriptions
  • A comprehensive and central process for co-ordinating job description rewrite & sign-off of new job descriptions
  • Developed, over a 9-week period, a comprehensive high-level design for each ‘Directorate’, including vision, purpose, design principles, operating model and critical structures and roles
  • Proactively identified and facilitated the resolution of critical cross-cutting organisational issues and pain points
  • Worked with a broad range of stakeholders and third parties to develop and iterate the case for change and ensure momentum was maintained.

Key Outcomes

  • Developed a revised set of critical job descriptions for roles that were either entirely new or had significantly changed, demonstrating a clear articulation of what had changed
  • Provided a clear, robust & replicable process for all future required job descriptions
  • Delivered comprehensive high-level design across all Directorates, outlining a clear future vision & organisation design for NHS Digital

What our clients say about us

“Q5 are fantastic. They really embedded themselves across the organisation to help us to work at pace to complete a top-to-bottom detailed design within tight timescales. Their experience and depth of knowledge in organisation design and change, combined with a pragmatic hands-on approach, makes them a joy to work with. They’re a true partner, demonstrating agility and adaptability in working with the organisation in challenging circumstances. I’d highly recommend them to any organisation, digital or otherwise, grappling with complex change.”

Julie Pinder​ - Chief People Officer
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