Javier is a seasoned consultant and facilitator, and a specialist in customer and colleague experience. He focuses on stabilizing and growing companies through retaining and expanding their customer bases for greater profitability. With a background in strategy, operations, IT, and innovation, he brings a broad and balanced perspective - and quantified results - to his clients.
Since the mid '90s, Javier has worked with organizations such as Guardian News & Media, Reuters, News Corp, Deutsche Telekom, eircom, Hutchison 3G, O2, T-Mobile, Vodafone, HEROtsc, GE, Barclays, Credit Suisse, Lloyds Banking Group, HMRC, De Beers and Walgreens Boots Alliance.
Javier - who hails from Las Vegas, and has lived in Boston, Barcelona, Atlanta, San Francisco and London- holds a BA (hons) in Anthropology from Harvard University. As of October 2016 he is now based out of our New York office, living in between there and Las Vegas with his husband, and amuses himself with wine, the gym, The Economist, J-Pop and disco music.